 A Year of Change
By Ed Coleman, Chairman and CEO, Unisys Corporation
When I started at Unisys in October of 2008, I knew I was joining an organization with a long and illustrious history of innovation and leadership, especially in the mainframe sector. I knew Unisys had an excellent reputation for delivering complex, high-performance systems in demanding environments across the globe. I also knew the company was taking on the challenge of building a global outsourcing and services business. Yet I was sure that leveraging the company’s core capabilities and strengths from the past — while adapting to emerging client demands and competitive pressures — would ensure Unisys plays a significant role in the future.
A major recession doesn’t make an executive’s job easier, but it has helped Unisys focus on how best to capitalize on changing times. With my management team, we created an agenda that focuses and invests in our areas of strength, while simultaneously reducing costs in response to new competitive drivers in our sector. And we sought to polish our image as a reliable and predictable partner by delivering solid financial results. I’m pleased to say we have made considerable progress toward these goals over the past year. For example, we completed a significant debt restructuring, increased net cash generation, and significantly reduced our cost base — all of which make us more stable and competitive for the future.
We have also set about building upon our strengths in:
- Security
- Data center transformation and outsourcing
- End user outsourcing and support services
- Application modernization and outsourcing
These areas of strength reflect major client demand domains, and build upon core skills and capabilities we have developed over many years. I am interested to hear what you think about our progress, and ways we can better serve your needs.
As many at Unisys will tell you, I’m obsessed with quality and customer service. I’ve revamped our customer satisfaction process, because I feel that delivering on your specific demands earns your future trust and enhances our reputation and business accordingly. I review customer satisfaction feedback regularly with my management team, and force action where we need to improve.
ClearPath — At the Heart of Unisys
As I have traveled across the world over the last year, I’m impressed by your enthusiasm for the technology-based solutions ClearPath delivers to your organization. It’s been a consistent message from all ClearPath clients I've met. I understand how critically important this technology is to your businesses, and to your reputation for delivering consistent service to your customers.
This is a business capability on which I want to build. To do so, we must match your long-term commitment to this technology through initiatives that include:
- Extending long-term visibility into our technology roadmaps
- Stating, and delivering on, our commitment to future innovations
- Enabling your ClearPath systems to integrate into a service-oriented architecture (SOA)
- Ensuring that the economics of the ClearPath mainframe compare favorably against the alternatives in the market
Looking Forward
So far, 2009 looks like another successful year for ClearPath. We have closed long-term contracts with many of our largest clients, and continue to invest in research and development to generate the new services and product offerings you need to modernize and streamline your processes, applications, and infrastructure.
After a year on the job, I'm confident Unisys is well positioned to continue its decades-long tradition of innovation and delivering results in some of the world’s most demanding and complex systems areas. As an example, our recent cloud computing announcements are generating excellent analyst responses, and we’re pleased with the resulting positive headlines. This is what we strive for as innovators.
I want to see our reputation for innovation and delivery value grow among you and your colleagues. I welcome your feedback, and would like to know if we are meeting your expectations. ClearPath is at the heart of our business — we would like it to remain at the heart of yours.
Thank you for your business and continued support.
“…ClearPath is a modern mainframe and it’s an open system. It runs industry standard hardware, supports state-of-the-art middleware, supports state-of-the-art development languages, and just happens to run operating systems that are known in the industry for being the most secure, reliable and highest performing operating systems in the industry.”1
– Ed Coleman, Unisys Chairman and CEO
1Unisys Corp. 3Q 2009 Earnings Call Transcript. Seeking Alpha. 28 October 2009. Web. 2 November 2009.
<http://seekingalpha.com/article/169503-unisys-corp-q3-2009-earnings-call-transcript?page=-1>
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